Refund policy
At StudMeasure.shop, we design products that make building more fun, accurate, and creative. Our Stud Measure™ is intended for more mature builders who are able to use tools safely and responsibly. We want every customer to enjoy their tools for a long time, so we’re clear and upfront about what is—and isn’t—covered under our policy.
Returns & Refunds
We do not accept returns or issue refunds for products, new, opened or used. Because our items are mechanical measuring tools, they can be affected by handling, over-extension, or accidental damage—conditions that fall outside our quality guarantee.
Quality Guarantee (What Is Covered)
If a product arrives with a clear manufacturing defect—something that prevents it from functioning right out of the box—please contact us within 7 days of delivery. We’ll review the issue and work with you to make it right.
Use-Related or Accidental Damage (Not Covered)
The following situations are not considered manufacturing defects and are not eligible for replacement or refund:
- Tape measures pulled beyond their designed stopping point
- Internal spring damage due to over-extension
- Tape not retracting after being fully pulled out
- Damage caused by dropping, twisting, or forcing moving parts
- The end clip breaking or detaching from the tape due to pulling or twisting. The end clip is frequency welded and has no glue. It has been vigorously tested for pull/release strength.
- Wear-and-tear from normal use
Retractable tape mechanisms must stay within their functional range. If pulled past that range—even once—the internal spring can detach or lose tension. This is classified as accidental damage.
We aim to provide durable products, however mechanical components cannot be warrantied against misuse.
Frequently Asked Questions
Q: My child pulled the tape measure all the way out and it won’t retract. Is this a defect?
No. Pulling the tape past its functional limit causes the internal spring to detach, which is considered use-related damage. This is not covered under our policy.
Q: The tape won’t rewind unless I shake or push it. Can I return it?
This typically means the tape was extended too far or retracted under stress. These are signs of mechanical strain, not a manufacturing defect. Returns or refunds cannot be offered in these cases.
Q: The product broke during first use. Does that qualify for a refund?
First-use breakage can still be accidental damage—especially if the tape was pulled to its maximum extension or past its stop point. Only defects present before the product is used are covered.
Q: Do you offer replacements for accidental damage?
We do not replace items damaged through use. However, we’re always happy to help troubleshoot and may provide tips to avoid future issues.
Q: What if the item arrived damaged in shipping?
If your order was damaged during transit, contact us within 7 days with photos of the packaging and product. We will help resolve shipping-related issues separately from product-use issues.
Stud Measure™ Tolerance Policy
At Stud Measure™, accuracy matters. Our products are designed specifically for LEGO® builders, designers, and creators who rely on consistent, repeatable measurements within The LEGO® System.
Guaranteed Measurement Tolerance-
Stud Measure™ tape measures are manufactured and quality-checked to maintain a maximum measurement tolerance of:
Less than one third of a LEGO® plate (≈1.1mm)
This means any measured length will fall within this tolerance range under normal use conditions.
What This Means for Builders
• Measurements are accurate enough for precise LEGO® design, planning, and part fitting.
• Tolerances align with real-world LEGO® building standards and fit into the LEGO® system of play.
• Minor variation within this range will not affect the structural integrity or compatibility of your LEGO® builds.
Manufacturing & Quality Control-
Each Stud Measure™ unit is produced using calibrated tooling and inspected to ensure it meets our stated tolerance requirements. Slight variations may occur due to manufacturing processes, material flexibility, or normal wear over time, but all products remain within the guaranteed tolerance.
Return & Refund Policy — If We Miss the Mark
We’re human, and occasionally mistakes happen.
If your Stud Measure™ is found to have a measurement tolerance greater than one third of a LEGO® plate (≈1.1mm) under normal use, you can request a refund or replacement
To qualify for a refund or replacement:
• The product must be used as intended
• Measurement inconsistency must exceed the stated tolerance
• Proof of purchase may be required
•
Please contact us with a brief description of the issue, and we’ll work with you to make it right.
Stud Measure Use Policy-
Only pull tape by clutching the blue end-piece, never the tape itself, or tears may occur, especially when removing from studs. Do not extend past the 190 bricks mark or tape can come out of the spring mechanism and cannot be put back together.
Need Help?
We’re here to assist. If you’re unsure whether your situation is covered, reach out to us at support@studmeasure.shop and we’ll walk you through it.